Article from www.DrMercer.com
END DRAMA IN YOUR WORKPLACE
By Michael Mercer, Ph.D.
Jun 25, 2014, 15:57
Drama in your company creates havoc and expensive employee problems.
- destroys productivity
- harms teamwork
- distracts coworkers
- damages work atmosphere
Managers who allow workplace drama send a message to employees that they will get paid to
- whine and complain
- not work
3 TYPES OF WORKPLACE DRAMA
Employees spewing drama love doing three behaviors:
Sometimes they exhibit drama in your workplace by whining and complaining about their personal, non-work lives. Those same people often exhibit addiction to whining, complaining and moaning about their jobs, coworkers, and your company.
Notice, workplace drama has zero to do with helping your company improve productivity and profits. If you allow drama, you also diminish your success and reputation as a manager.
FACT: YOU ARE MANAGING A BUSINESS, NOT A PSYCHOLOGICAL COUNSELING CENTER
While your heart may ache for employees emitting workplace drama, remember: You are paid to grow your business. You are not paid to provide psychological counseling or consoling of employees. They are on your payroll, and must perform job duties you pay them to do.
TECHNIQUES TO END WORKPLACE DRAMA
You can use three methods to stop workplace drama. And you can put these techniques into action immediately.
1. PRE-EMPLOYMENT TESTS TO SPOT APPLICANTS WHO LOVE WORKPLACE DRAMA
Fortunately, pre-employment personality tests speedily tell you if a job applicant is prone to commit workplace drama. My research on this revealed workplace drama enthusiasts get certain scores on pre-hire personality tests:
> Low score on Following Rules, Policies, & Procedures
> Low score on Reaction to Pressure
> High score on Pessimism
> High score on Being Emotions- or Feelings-Focused
> High score on Impulsiveness
When you see pre-employment personality test scores listed above, I recommend you (A) take a match and burn applicant’s resume or application, (B) escort applicant out of your office, and (C) keep applicant’s application on file in your garbage can! (Okay, I’m joking!)
But, beware of pre-hire personality test scores of applicants who are likely to display workplace drama.
2. FUNNY WAY TO IMMEDIATELY END WORKPLACE DRAMA
Problem: A friend of mine described an employee whining and complaining about hurtful people in her personal life. The employee complained and whined nonstop to other employees.
Solution: A coworker could not stand the drama anymore. So, the coworker stood, and colorfully swayed back-&-forth while chanting the following words in a sing-song voice: “Drama . . . drama . . . drama! Drama . . . drama . . . drama!”
The workplace drama employee and coworkers all laughed. Instantly, the drama stopped.
Now, anytime anyone in that department starts drama of complaining and whining, a coworker stands and joyfully chants: “Drama . . . drama . . . drama! Drama . . . drama . . . drama!”
This works. In the last couple weeks, I recommended this to managers at three companies. All started using this technique immediately. And all three managers told me this funny method instantly
+ stops workplace drama
+ gives coworkers specific words that end employee drama
+ sets tone that employees are paid to work and not waste time
3. PUBLIC EXECUTION OF WORKPLACE DRAMA EMPLOYEE
If an employee refuses to stop workplace drama, then record the abuses, specifically how the drama reduced productivity. Warn the employee of drama abuses. Many companies use a policy in which three warnings could result in termination.
If you terminate a workplace drama addict, make it a “public execution” in which all employees see workplace drama resulted in getting fired. Then, all remaining employees vividly see workplace drama (A) can result in getting fired, plus (B) harms productivity and company profits which, in turn, could harm their jobs security.
RECOMMENDATIONS TO END WORKPLACE DRAMA: PRE-EMPLOYMENT TESTS + FUNNY WARNING + FIRING DRAMA EMPLOYEE
Workplace drama wreaks havoc on productivity, profits, teamwork, and work atmosphere. Now, you know three techniques to stop drama in your workplace.
First, use pre-employment personality tests. Avoid hiring job applicants who get (A) low pre-hire test scores on Following Rules, Policies and Procedures and (B) high test scores on Pessimism, Being Emotion-Focused, and Impulsive.
Second, when an employee spouts drama, stand in front of that employee, and sway back-&-forth while chanting this in sing-song voice: “Drama . . . drama . . . drama! Drama . . . drama . . . drama!” You simultaneously stop drama in a humorous way, while you role-model how employees instantly can stop workplace drama.
Third, hold a “public execution” of an employee who refuses to stop workplace drama, despite your multiple warnings. This shows employees you are managing a department or company, and not operating a psychological counseling center for whining and complaining employees on your payroll.
Pre-employment personality tests plus comical “Drama . . . drama . . . drama . . . !” plus public executions result in you quickly ending workplace drama.
COPYRIGHT 2014 MICHAEL MERCER, PH.D.
Michael Mercer, Ph.D., created 3 pre-employment tests to assess job applicants. His 3 “Forecaster(tm) Tests” help companies (1) hire great employees and (2) avoid hiring lousy employees. Dr. Mercer authored 6 books, including “Hire the Best & Avoid the Rest(tm).” Also, he delivers entertaining and informative speeches. You can talk to Dr. Mercer at 847-382-0690, or read about his 3 pre-employment tests, 6 books and speeches at www.Pre-EmploymentTests.com