Article from www.DrMercer.com
7 HORRIBLE PHRASES & WORDS YOUR EMPLOYEES NEVER SHOULD SAY
By Michael Mercer, Ph.D.
May 7, 2015, 12:13
Some words and phrases employees use are warning signs that those employees may
are seven phrases and words that spell trouble – if your employees use them. 1.
important reason you hire anyone is to handle activities that are a
“problem.” An employee who joyfully spouts, “No problem” implies he
happily will do work that is “no problem.” But, what if the work feels
like a “problem?” Will the employee want to do it? Do not bet on
“my pleasure” is pseudo-sophisticated drivel. Like “no problem,” it
implies the employee gladly does work considered “pleasure.” But, jobs
entail activities lacking “pleasure.” OMG! Do you want an employee
who may avoid unpleasant duties?
“Have a good one!”
a good what? Lousy customer service employees love this phrase.
Actually, customers prefer hearing “Thank you.” Employees who say, “Have
a good one” have no clue they should say, “Thank you.”
“I don’t know”
employees who do not know answers say, “I’ll find out.” Lazy people
say “IDK.” Avoid hiring lazy
the employee does not know what to say, the person could pause or say,
“Um.” But, “like” sounds like they are, like, hanging out at the mall,
like with friends. I bet you do not pay employees to, like, socialize
with friends, like, at the mall.
employees or customers do not know something, then tell them. If they
know, then why ask, “You know?” You know what I mean, you know?
“try” is a way to avoid doing something. Productive employees actually do
their work. Unproductive employees “try.” In fact, saying “try” is
similar to saying someone is “a little bit pregnant.” Either you are or
are not pregnant. Either you really do your work assignments or you do
not. Employees who say they will “try” implicitly warn you they may not
complete work assignments. RECOMMENDATION TO
HELP MANAGERS & EXECUTIVES
hire employees with a good work ethic, and enough brains to do the job. Use pre-employment personality and
intelligence tests to assess job applicants, plus in-depth interviews,
role-plays, work simulations, and realistic job observations.
make sure new employees know they will stay on your payroll only if they
improve your company’s productivity and profits.
if an employee uses any of the seven phrases or words mentioned here, tell them
to stop that, and explain what those phrases imply about their work behaviors.
de-employ, fire, terminate and get rid of any employee who does not help you
grow your business.
MICHAEL MERCER, PH.D.
Michael Mercer, Ph.D., wrote the book “Hire the Best & Avoid the Rest™.”
Dr. Mercer created 3 pre-employment tests – the “Forecaster™ Tests.” His pre-employment tests are
used by many companies to do pre-hire assessments of job applicants.
is a frequent speaker at conferences. You can subscribe to
HIRE THE BEST Newsletter,” and see info about the 3 pre-employment tests, at www.MercerSystems.com